1. Order 

How do I place an order? 
Browse products, select size and colour (refer to the size chart), add the item to your cart, and proceed to checkout. Enter your email, name, address, and phone number, choose a payment method, and click "Place Order."

How will I know my order was placed successfully?
You will receive a confirmation email containing your Order ID, followed by a further email once the order ships.

Can I add items to an order after it is confirmed?
No. Additional items require a new, separate order.

Can delivery be expedited?
No expedited delivery service is currently available.

2. Payments

What should I do if a payment fails?
Verify that your account details, billing address, and password/UPI ID are correct, and that your internet connection was stable during the transaction. If the retry also fails, contact care@dudeme.in.

I was debited but the payment failed — what happens?
The amount is typically refunded to your bank account within 10 business days.

Do you accept Cash on Delivery (COD)?
For orders under ₹999, a Partial COD option is available: ₹99 is paid online at checkout (non-refundable), and the balance is paid on delivery. Full COD orders are paid entirely at the time of delivery.

3. Shipping & Tracking

Are there shipping charges?
Shipping is free within India. International orders incur shipping charges, which are the customer's responsibility.

How long does delivery take?
Orders are typically fulfilled within 48 hours of confirmation. Once shipped, delivery takes 3–5 business days for metro areas and 4–7 business days elsewhere, subject to factors such as weather, holidays, or courier delays.

How do I track my order?
Once dispatched, a tracking link is sent via email. Alternatively, use "Track Orders" from the site menu, or contact support via the chat icon with your Order ID. Recently placed orders may not yet show tracking information.

What if I miss the courier's delivery attempt?
Missing one delivery call results in a rescheduled attempt. Missing a second attempt triggers a Return to Origin (RTO), and only 50% of the order value is refunded. Please respond to courier calls to avoid this.

What if a prepaid order is undeliverable and returned to Dudeme?
A full refund is issued, reflecting in your account within 48 hours of initiation.

4. Cancellations & Address Changes

Can I cancel an order?
Prepaid orders may be cancelled within 6 hours of placement by emailing care@dudeme.in (from the order's registered email address) with the Order ID and reason. Cancellation is not possible once the order has shipped. Certain items are non-cancellable, as noted in the product description.

Can I change my delivery address after ordering?
Address changes must be requested within 6 hours of placing the order, after which the order details are already forwarded to the warehouse. If this window has passed, you may cancel the order (at no charge, provided it hasn't shipped) and place a new one.

5. Returns & Exchanges

Dudeme does not accept returns or refunds on any order under any circumstances, including instances where an incorrect size has been selected by the customer. Customers are advised to carefully review all product details, the size chart, and their order prior to confirming purchase.

Exchange and Replacement Policy

Exchanges and replacements will be considered solely under the following circumstances:

  • The item received is damaged or defective.

  • An incorrect item or size was dispatched by Dudeme.

Eligibility Criteria

To qualify for an exchange, the product must meet all of the following conditions:

  • The item must be unused and unworn

  • Original tags must remain attached

  • The item must show no signs of tampering or alteration

  • The item must be free from sweat, odor, perfume, or any other scent

  • The item must be returned in its original condition, as received

Items that fail to meet the above criteria will not be accepted for exchange under any circumstances.

Procedure for Requesting an Exchange

  1. Visit https://dude-me.cobay.com/return and submit an exchange request within seven (7) days of the delivery date.

  2. Provide the Order ID, a description of the issue, and supporting photographic evidence.

A non-refundable handling fee of ₹99 is applicable to all exchange requests. In the event the claim is verified as damage, this fee will be refunded in full. In all other cases, the amount will be issued as a coupon of equivalent value, redeemable on a future order.

All exchange requests are subject to review by our team, following which further instructions will be provided.

Customization, Bulk & Corporate Orders

  • We offer customization on orders, including bulk and corporate orders.

  • Existing designs can be printed as per your requirement, or you may submit a custom design request.

  • For all customization inquiries, please write to us at care@dudeme.in.

Customized or personalized designs are not eligible for exchange under any circumstances. Where applicable, such orders may also be subject to extended delivery timelines compared to standard products.

For any queries not addressed above, contact care@dudeme.in.