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Returns & Refunds
- Customers can return the order within 7 days after an order has been received and replace within 15 days after an order has been received. (Including the date of delivery)
You can initiate cancellation requests for products or orders within 24 hours from the time of placing the order by writing us an email with your Order ID and the reason for cancellation. Always the cancellation request must be raised from the ID used while ordering the products. Send us the email on firstname.lastname@example.org
- Once the order is shipped from our warehouse, orders can not be canceled. If the order is delivered and if you receive a faulty product, then you can raise a return request within 15 days of delivery.
- If you have received damaged product/s, always feel free to return the shipment, and the order amount will be refunded back to the original payment method within seven working days once the order is picked and received at our warehouse.
- If the product delivered was found to be faulty from Dudeme, the replacement of the product will be initiated.
- The users are requested to check the size chart before placing an order.
- For cash on delivery orders, the refund amount will be settled into a particular bank account shared by the user.
- Kindly pack the dresses/accessories securely to avoid any loss or damage during transit of the products. If you receive a defective product (Subjective to verification), the entire shipping charges will be bared by us, and if any wrong orders were placed by the customer, he/she is entitled to bear the cost.
We can arrange the reverse pickup (chargeable and available on limited pin codes) or you can send it back to us via a cost-effective courier company or registered post. In case of any defective product (Subjective to verification) the shipping charges will be bared by the company and if the wrong order/size placed or damaged by customer, then he/she have to bare the shipping cost. The 1st replacement will be free of cost.
For further queries & doubts on returns & refunds, please write to us at email@example.com or Kindly visit our FAQs page to know more.
Our Customer Care team will always be happy to help you.
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