In case there is a failure in payment, please retry and keep the following things in mind:
To place your order, follow these steps:
NOTE: Few special items are not eligible for cancellation, returns, or replacements. The same will be mentioned in the product description.
Once the order is shipped from our warehouse, orders cannot be canceled. If the order is delivered and you receive a damaged product, you can raise a return request within 7 days of delivery.
All the Cash On Delivery orders will only be processed if the customer confirms the order through OTP or Whatsapp.
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a full refund to your account, which will reflect within 48 hours of initiation.
We request you answer the calls from the courier partner when they reach your location. If the courier partner reaches your location for delivery and you fail to respond to their calls, the delivery will be rescheduled for another date. If you again fail to respond to the courier partner during the following delivery, RTO (Return of Goods To Original Pickup Address) will be initiated. You will only receive 50% of your order value as a refund.
Yes, it is possible. But to do that, you must reach us within 6 hours from when the order is placed. It is impossible after 6 hours as the system would have passed the address and mobile number to our warehouse to pack and ship your product(s).
Relax; this is not the end. You can always cancel the order before it has been packed and can place a new order. Don’t worry; there are no cancellation charges or any additional payments.
Once we receive your request, we will share a payment link for the reverse pickup. Once you complete the payment, someone from the courier partner’s team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.
The exchange will be initiated after the product(s) reach our warehouse and prove to be unused and undamaged.
In case your Pincode is non-serviceable for a reverse pickup, you’ll have to courier the product(s) to the following address:
DUDE ME DESIGNS LLP,Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags and packaging intact. The exchange will be initiated within 48 hours of receiving the product(s).
PLEASE NOTE: We request that you do not use The Professional Couriers for self-return as they are not reliable, and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India-owned entity with the most widely distributed postal network in India.